We accept returns within 10 days of you receiving it, in the following circumstances:
- Your print is still in the condition it was sent in, i.e. it has not been otherwise damaged, dented, bent or torn after it was sent to you.
- The buyer covers the costs of all return postage, and uses the original packaging resealed so we can guarantee the safety of the print.
- Clearance prints cannot be refunded.
Prints may be exchanged within 10 days of you receiving it in the following circumstances:
- Your print is still in the new condition it was sent in, i.e. it has not been otherwise damaged, dented, bent or torn after it was sent to you.
- The print/s you would like to exchange to must be of equivalent or higher value to the originally purchased print/s. I will then organize with you any difference in cost to be covered in an additional payment.
- The buyer must cover the costs of all return postage, and use the original packaging resealed so we can guarantee the safety of the print.
Canceling an Order & Refunds
- You can cancel any order on stocked items IF the order has not yet been shipped, you will then be refunded the full payment. Please note if your order has already been shipped, the shipping cost cannot be refunded.
- If your order has already been shipped and you want to cancel/refund: you still have the option to return the print/s and be refunded the cost of the print/s, however the initial shipping cost cannot be refunded, plus the buyer must additionally pay the return shipping cost.
- Custom made-to-order canvas prints once ordered can only be refunded IF the print has not already been created by the print company at the time of refund request. Please understand after you order a canvas print I then place an order to have it made, shipped to me, and then I pack it to ship to you. After that time, you may still cancel your order and be refunded the shipping fee, but you must still incur the cost of the canvas print.
While we make great effort making sure your order is accurate, in the unlikely circumstance you receive an incorrect print or something is missing from your order, we will cover the cost of shipping you a new package containing the corrected items, we'll probably pop in a freebie too! . Or alternatively, you can choose to be refunded the cost of the missing item/s.
To arrange an exchange, return or refund, please send us an email with the relevant subject line to email@example.com
We're always happy to help, and will personally make sure any issues are worked through with you. If you have any questions about the above or need a second opinion, please don't hesitate to reach out!